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Christmas and New Year period hours of operation
The Commission will have adjusted operating hours over the Christmas and New Year period. Please click here for a schedule of operating hours.
Safety concerns about a child or young person
If you have immediate safety concerns about a child or young person, please call 000.
If you have general safety concerns about a child or young person, please contact the Child Protection intake office where the child lives: https://services.dhhs.vic.gov.au/child-protection-contacts
After 5pm and on weekends, contact the Child Protection After Hours service on 13 12 78.
If you need information about making a formal report or notification to the Commission, please see our Report a concern page.
Tel: 1300 78 29 78 (9.30–11.30am and 2.00–4.00pm Monday to Friday, except on public holidays)
View our adjusted hours for December 2023.
Interpreter services are available in community languages by calling the Australian Government's Translating and Interpreter Service on 131 450.
Ask your interpreter to call the Commission for Children and Young People on 1300 78 29 78 and ask to be directed to a specific business area.
We also have a range of information available in community languages. For translated resources relating to the Child Safe Standards, please click here. For translated resources relating to the Reportable Conduct Scheme, please click here.
For inquiries from media only.
Senior Communications and Media Adviser
0437 046 360
570 Bourke Street
For a more immediate response or if you have an urgent enquiry, please consider emailing the Commission at email@example.com.
Subscribe for updates
To subscribe for updates and information on Child Safe Standards and Reportable Conduct Scheme, please see Sign up for Commission updates
If you wish to make a complaint about the Commission – not a complaint about another agency or organisation – please contact us and we will provide further advice about your formal options in directing your complaint for appropriate consideration.
For further information, please also refer to our external complaints policy (PDF, 67kb).