Contact us

How to get in touch with us.

Safety concerns about a child or young person 

If you have immediate safety concerns about a child or young person, please call 000.

If you have general safety concerns about a child or young person, please contact the Child Protection intake office where the child lives:

After 5pm and on weekends, contact the Child Protection After Hours service on 13 12 78.

General enquiries

Where we can help you directly, our enquiry staff will refer you to the most appropriate person within the Commission.

tel: 1300 78 29 78 (Restricted hours of 9.30–11.30am and 2.00–4.00pm apply during the Coronavirus shutdown)

Please note: For media enquiries only, please see below.

Contact us in your language

Interpreter services are available in community languages by calling the Australian Government's Translating and Interpreter Service on 131 450.

Ask your interpreter to call the Commission for Children and Young People on (03) 8601 5884 and ask the switchboard to direct your call to a specific business area.

We also have a range of information available in plain English and community languages.

Media contact

For enquiries from media only.

Darren Lewin-Hill
Senior Communications & Media Adviser
0437 046 360

Mailing address

PLEASE NOTE: During Coronavirus restrictions the Commission will have limited capacity to process mail received through the post.

We request that people sending us material instead email the Commission via

Level 18
570 Bourke Street
Victoria 3000

Subscribe for updates

To subscribe for updates and information on Child Safe Standards and Reportable Conduct Scheme, please see Sign up for Commission updates

Social media

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Complaints about the Commission

If you wish to make a complaint about the Commission – not a complaint about another agency or organisation – please contact us and we will provide further advice about your formal options in directing your complaint for appropriate consideration.

For further information, please also refer to our external complaints policy (PDF 65.5 KB).