Commission operations during Coronavirus

News 23 March 2020

Due to the impact of COVID-19 the hours of operation of the Commission for Children and Young People’s phone line have changed.

Phones will be answered between 9.30am to 11.30am and 2.00pm to 4.00pm. We ask that you call between these times on 1300 78 29 78.

Emails can be sent to and will be answered as soon as possible. Please record in the subject line if your matter is urgent.

To notify the Commission of a reportable allegation, click here.

If you suspect that a child is being abused or may be in immediate danger, you should call ‘000’ immediately and report the matter to police.

Report concerns about the immediate safety of a child after hours to After Hours Child Protection Emergency Service on 13 12 78.

During business hours, contact the Child Protection intake appropriate to your location:

North Division

1300 664 977

South Division

1300 655 795

East Division

1300 360 391

West Division – metro

1300 664 977

West Division – rural and regional

1300 075 599

If you need support contact: