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Where we can help you directly, our enquiry staff will refer you to the most appropriate person within the Commission.
Click the link Notify and Update Reportable Allegations
During business hours, contact the Child Protection intake appropriate to your location:
Child Protection business hours: 8.45am–5.00pm (Monday–Friday)
North Division Intake – 1300 664 977
South Division Intake – 1300 655 795
East Division Intake – 1300 360 391
West Division Intake – Rural and regional only – 1800 075 599
West Division Intake – metropolitan only – 1300 664 977
Report concerns about the immediate safety of a child after hours to After Hours Child Protection Emergency Service on 13 12 78 between 5.00pm–9.00am, (Monday–Friday, 24 hours on weekends and public holidays).
The Commission does not investigate complaints about Child Protection matters. The process for requesting a review of a decision or for lodging a formal complaint with the Department of Health and Human Services is outlined on their website https://www.dhhs.vic.gov.au/making-complaint
You can submit your complaint to the department in a number of ways:
- call the department's complaints line on 1300 884 706
- submit your complaint online: https://feedback.dhhs.vic.gov.au/layout.html#/
- send complaints by mail to Complaints, GPO Box 4057, Melbourne Vic 3000
To make a complaint about Victorian government departments and agencies as well as local government, contact the Victorian Ombudsman. The Victorian government agencies you can make a complaint about include state schools, Vic Roads, Corrections Victoria, the Department of Health and Human Services, TAC, WorkSafe and many more. Contact the Victorian Ombudsman on 9613 6222 or https://www.ombudsman.vic.gov.au/
Victoria Legal Aid – 1300 792 387 (Monday to Friday 8 am to 6 pm) or https://www.legalaid.vic.gov.au
Victorian Aboriginal Legal Service – https://vals.org.au/contact-us/
If you need support
Suicide Call Back Service
Carer Information and Support Service
We regularly hold information sessions about the Child Safe Standards and Reportable Conduct Scheme.
These sessions are designed to support organisations to build their understanding of the standards and the scheme so they can meet their legal obligations. For more information and to register for a session click here.