Contact

How to get in touch with us

The Child Safe Standards and Reportable Conduct Scheme have moved to the Social Services Regulator. All allegations of child abuse and harm or child safety concerns that you would have previously reported to the Commission must instead be reported to the Social Services Regulator. You can contact the Social Services Regulator by:

phone: 1300 310 778
email: contact@ccyp.vic.gov.au

You can find out more on their website.

Safety concerns about a child or young person

If you have immediate safety concerns about a child or young person, please call Triple Zero (000).

For non-urgent police matters, call 131 444, or go to your local police station.

If you have general safety concerns about a child or young person, please contact the Child Protection intake office where the child lives.

After 5:00 pm and on weekends, contact the Child Protection After Hours service on 13 12 78.

If you need information about making a formal report or notification to the Commission, please see our Report a concern page.

General enquiries

You can contact the Commission via:

telephone: 1300 78 29 78 (9.30–11.30 am and 2.00–4.00 pm Monday to Friday, except on public holidays)
email: contact@ccyp.vic.gov.au

Contact us in your language

Interpreter services are available in community languages by calling the Australian Government's Translating and Interpreter Service on 131 450.

Ask your interpreter to call the Commission for Children and Young People on 1300 78 29 78 and ask to be directed to a specific business area.

We also have a range of information available in community languages. For translated resources relating to the Child Safe Standards, please click here. For translated resources relating to the Reportable Conduct Scheme, please click here.

Media contact

Darren Lewin-Hill
0437 046 360
darren.lewin-hill@ccyp.vic.gov.au

Level 16
150 Lonsdale Street
Melbourne
Victoria 3000

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To subscribe for updates from the Commision, please see Sign up for Commission updates

Social media

Complaints about the Commission

If you wish to make a complaint about the Commission – not a complaint about another agency or organisation – please contact us and we will provide further advice about your formal options in directing your complaint for appropriate consideration.

For further information, please also refer to our external complaints policy (PDF, 85kb).

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