What can I report to the Commission?

We operate an enquiries line between 9am and 5pm on weekdays.

Contact

General enquiries

You can contact us by:

  • calling us on 1300 78 29 78
  • emailing us on childsafe@ccyp.vic.gov.au 

Child Safe Standards and Reportable Conduct Scheme

What we can help you with

We can assist you with the following:

  • education and support about compliance with the Child Safe Standards 
  • concerns that an organisation is not complying with the Child Safe Standards
  • referrals to other organisations that can assist you with your concerns 
  • referrals to other organisations that can be provide advocacy and support services.

When the Reportable Conduct Scheme comes into effect, we can also assist you with the following:

  • education and support about the Reportable Conduct Scheme 
  • concerns about a reportable allegation
  • concerns that an employer has not reported a reportable allegation to the Commission 
  • concerns that an organisation has not investigated a reportable allegation 
  • concerns that a regulator has not investigated a reportable allegation 
  • concerns that an organisation does not have systems in place to: 
    • prevent an employee from engaging in reportable conduct 
    • enable employees to notify the organisation about a reportable allegation 
    • enable employees to notify the Commission about a reportable allegation 
    • investigate and respond to a reportable allegation. 

Where can I go if I have other concerns?

If you have concerns about the immediate safety of a child or young person, please contact 000.

If you have general concerns about the safety or wellbeing of a child or young person, please contact the Child Protection Crisis Line on 13 12 78.

Mandatory reporting

Some professionals are mandated to report physical and sexual abuse of children and young people. This is explained in the Child Protection Manual

Failure to Disclose

All adults must report a reasonable belief that a sexual offence has been committed by an adult against a child under the age of 16 years to the Victoria Police. This is explained in Failure to disclose offence factsheet.

Failure to Protect

A person in a position of authority in an organisation must act to reduce or remove a substantial risk that a child under 16 years of age who is under the care, supervision or authority of the organisation may become the victim of sexual abuse committed by an adult associated with the organisation. This is explained in the Failure to protect offence factsheet.