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Child protection information and services
Reporting child abuse (Department of Health and Human Services)
Information and contacts to report child abuse or neglect, including emergency contacts.
Child and family information, referral and support teams (Child FIRST)
Child FIRST ensures that vulnerable children, young people and their families are linked effectively into relevant services.
Child protection contact numbers
Contact numbers for child protection services across Victoria, interstate, and after hours emergency numbers.
Complaints and concerns
Feedback and complaints - Department of Health and Human Services
Contact numbers for complaints about the services delivered by the Department of Human Services.
When you make a complaint to the Ombudsman about a government action or decision, she can look into it, tell you what occurred, and whether it was reasonable or unreasonable.
Concerns about your child care - Department of Education and Training
Information about where to raise concerns about the health, safety or wellbeing of children in kindergarten, long day care, family day care and out-of-school-hours care.
Parent complaints - government schools
Information about how to raise complaints about government schools in Victoria.
Which agency investigates my complaint?
Information from the Victorian Registration and Qualification Authority (VRQA) about where to make complaints about independent schools, training providers, Catholic schools and others.
Working with Children Check
Working with children check - Department of Justice and Regulation
Get information about the check, apply for or renew your working with children check.
Australian Child & Adolescent Trauma, Loss & Grief Network (ACATLGN) - Australian National University
Resources for parents and professionals to understand the complex needs of children and young people.
Parentline - Department of Education and Training
Counselling, information and referral service for parents and carers with children from birth to eighteen years old.
Safety Centre - Royal Children's Hospital
Information on ways to prevent unintentional injury, including: car and road safety, poisoning, burns and scalds, falls, water safety, choking prevention and home safety.
Toy and nursery safety line - Consumer Affairs Victoria
Questions about toys and nursery equipment, including information about unsafe products.
For children and young people
Peak body representing the voices of children and young people with an out-of-home care experience.
Free and confidential legal advice for children and young people.
Free, private and confidential phone and online counselling.
Aboriginal services and resources
Victorian Aboriginal Child Care Agency (VACCA)
Lead Aboriginal child and family welfare organisation in Victoria, protecting and promoting the rights of Aboriginal children and young people.
Victorian Aboriginal Children & Young People's Alliance
The Alliance consists of 13 Aboriginal Community Controlled Organisations (ACCOs) involved in providing out-of-home-care services for Koori kids.
Aboriginal Children’s Summit and ongoing forums - Department of Health and Human Services
The Aboriginal Children’s Forum has been established to drive the safety and wellbeing of Aboriginal children and young people in, or at risk of entering, out-of-home care.
Koorie Youth Council
The Koorie Youth Council is a state-wide network of volunteer Indigenous young people between 12 and 25 years who provide a voice to government and community on issues of importance to them.
Victorian Aboriginal Legal Service
Legal advice and representation for the Koori community in Victoria, including criminal law, civil law and family law.
Secretariat of National Aboriginal and Islander Child Care (SNAICC)
National non-government peak body for Aboriginal and/or Torres Strait Islander children.
Victorian Aboriginal Education Association Incorporated
Peak Koori community organisation for education and training in Victoria, working to build success in education and training in the community.
Safe Steps Family Violence Response Centre
Confidential support and information with a 24/7 state-wide family violence response service.
No To Violence/Men’s Referral Service
Male family violence telephone counselling, information and referral service for men taking responsibility for their violent behaviour, and support and referrals for victims of family violence.
National sexual assault, domestic and family violence counselling service for people living in Australia - 1800 737 732.
Aboriginal Family Violence Prevention and Legal Service (FVPLS)
Aboriginal community-run organisation providing assistance to Aboriginal and Torres Strait Islander victim survivors of family violence and sexual assault.
InTouch: Multicultural Centre against Family Violence
Services, programs and responses to family violence in migrant and refugee communities in Victoria.
Ending Family Violence: Victoria’s Plan for Change
Information about the Victorian Government’s plan to deliver the Royal Commission into Family Violence recommendations, ensure victim survivor safety and build a future where Victorians live free from family violence.
Centres Against Sexual Assault
Peak body of the 15 Centres Against Sexual Assault, and the Victorian Sexual Assault Crisis Line (after hours).
Centre for Excellence in Child and Family Welfare
The Centre for Excellence in Child and Family Welfare is the peak body for nearly 100 child and family services in Victoria.
Youth Affairs Council Victoria
The Youth Affairs Council of Victoria Inc. (YACVic) is the peak body and leading policy advocate on young people's issues in Victoria.