National consultation to develop child-friendly complaints resources

The National Office of Child Safety has recently engaged the Western Australian Commissioner for Children and Young People to develop resources to assist children and young people to use complaints processes within organisations to raise concerns, seek assistance and report harm. These resources will be designed for use by organisations in all states and territories. A resource aimed at supporting adults in organisations will also be developed to support their critical role in keeping children safe, supporting them to speak up and taking action when concerns are raised.

The content and design of the resources will be developed in consultation with children and young people as well as parents, carers or other significant adults, from a wide range of backgrounds and life experiences across Australia.

The Western Australian Commissioner’s office will be conducting consultations involving organisations and individuals across Australia throughout August 2020, offering a range of options, including online surveys for children and young people (10–17 years) and adults, and online drop-in sessions.

Go to the Western Australian Commissioner for Children and Young People website for more information, to complete the online survey or to access other consultation options or project resources.