Christmas and New Year's Eve hours of operation

News 21 December 2021

The Commission will be closed on the Christmas Day and Boxing Day public holidays, New Year’s Day public holiday, and will have adjusted hours on Christmas Eve and New Year’s Eve.

You can contact the Commission via email on or 1300 78 29 78, with our phone line operating during the following times:

Friday 24 December  9.30–11.30am and 2.00–3.00pm
Monday 27 December  Closed
Tuesday 28 December Closed
Wednesday 29 December 9.30–11.30am and 2.00–4.00pm
Thursday 30 December 9.30–11.30am and 2.00–4.00pm  
Friday 31 December  9.30–11.30am and 2.00–3.00pm
Monday 3 January  Closed
Tuesday 4 January onwards 9.30–11.30am and 2.00–4.00pm (COVID-19 restricted hours)

To notify the Commission of a reportable allegation, click here.

If there is an emergency, or you or someone else is in danger then call Triple Zero (000) immediately.

To report concerns about the immediate safety of a child within their family, contact Child Protection. During business hours, contact the Child Protection intake appropriate to your location:

North Division 1300 664 977
South Division 1300 655 795
East Division  1300 360 391
West Division – metro 1300 664 977
West Division – rural and regional 1300 075 599

For assistance after hours, contact After Hours Child Protection Emergency Service on 13 12 78.

If you need support, contact:

 If you are a child or young person and need support, contact: