Christmas and New Year's Eve Hours of Operation

The Commission will be closed on Christmas Day, the Boxing Day public holiday, New Year’s Day, and will have adjusted hours on Christmas Eve and New Year’s Eve.

You can contact the Commission via email on or 1300 78 29 78, with our phone line operating during the following times:

Thursday 24 December

9.30–11.30am and 2.00–3.00pm

Friday 25 December


Monday 28 December


Tuesday 29 December

9.30–11.30am and 2.00–4.00pm

Wednesday 30 December

9.30–11.30am and 2.00–4.00pm

Thursday 31 December

9.30–11.30am and 2.00–3.00pm

Friday 1 January


Monday 4 January onwards

9.30–11.30am and 2.00–4.00pm (COVID–19 restricted hours)

To notify the Commission of a reportable allegation, click here.

If you suspect that a child is being abused or may be in immediate danger, call ‘000’ immediately to report the matter to Victoria Police.

To report concerns about the immediate safety of a child within their family, contact Child Protection. During business hours, contact the Child Protection intake appropriate to your location:

North Division

1300 664 977

South Division

1300 655 795

East Division

1300 360 391

West Division – metro

1300 664 977

West Division – rural and regional

1300 075 599

For assistance after hours, contact After Hours Child Protection Emergency Service on 13 12 78.

If you need support, contact: